faq.iracing.comSupport : iRacing Support

iRacing Support Welcome Login Home Solutions How can we help you today? Enter your search term here... Search New support ticket Check ticket status Knowledge base General Interested in joining iRacing? 4 What do I need to join iRacing? Is my computer good enough to run iRacing? How much does it cost to use iRacing What forms of payment does iRacing accept? Getting Started 6 How do I change my display name? iRacing Basics - Getting Started How do I enter a race? What does MPR mean on the Series Banner Link? Driver Aids See all 6 articles Account Maintenance 16 Will my subscription auto renew? How can I renew my membership early? How do I change my password? How do I change my Email Address Parental consent form needed for members under 18 years of age See all 16 articles Billing 3 Can I use one credit card to sign up multiple family members? What do I do if I get an Error 40100 when trying to purchase Why is it telling me Purchased Required after I Purchased the Content General Questions 5 Can I use iRacing logos? Can I send suggestions and feedback to iRacing about the product and service? Can I install iRacing on my Mac? Does iRacing offer Gift Cards Does iRacing run on XBox or PS4? Or on a Mac? Installing/Downloading and Updating Installing 4 How do I download and install the iRacing software. How do I Reinstall iRacing without having to download all of my content again? Can I download iRacing onto a second computer if I am a member? Do I have to have the software installed to access the website? Updates 2 Why do I keep getting "Get Required Updates" for mixed class series? Update Download Content Delivery Options Issues and Error Messages Error Messages 28 An uncaught registration error occurred What does "System Not in Service" indicate? Can not connect to Server How to resolve the SS-003 Error message How to get a Crash Report to submit to iRacing See all 28 articles Graphics 5 Graphics performance tip for increased FPS Graphics performance can affect your performance on-track FPS/Network Display Box ("F" key in-game) What can I do about low FPS, Freezing, stuttering etc? Not able to configure graphics Updating 1 Issues Updating the iRacing Software Connection 4 Why are Satellite connections are not supported? Disconnection issues (and have a Netgear router) Connection Type & Max Cars Using IPv6 (or a mix of IPv4 and IPv6) Wheel and Pedals/Game Controllers Steering Wheel, pedals, game controllers, joysticks 8 How to Recalibrate my game controllers Recommended Settings for Logitech Wheel and Pedals. Recommended settings for Thrustmaster controller Can I use a Joystick with iRacing.com? Can I drive with a Mouse or Touch Screen? See all 8 articles In Sim Sound 6 Mic not working (since Windows update) Spotter Functionality & Radio Use the Radio, Spectate, Spot for your Friends & Ghost Race! Session Admin Chat Commands How to use 3rd party spotter packs See all 6 articles Code of Conduct 3 How to File a Protest Code Of Conduct How to file an Appeal Points, Ratings and Results 15 How are Series points Calculated? What is the penalty for forfeiting a race? How many racers have to be in a race for it to be official? Viewing championship points: How to tell which races count for the week Will my career stats be saved if I suspend my account for a while and then rejoin iRacing.com? See all 15 articles Series and Sessions 16 How do I join an official series? What is the difference between Testing, Practice, Qualifying, Time Trials and Races? iRacing Race Participation Credit programmulticlass series and series with short schedules Why does iRacing limit the number of different types of cars in a session? I qualified 15th overall, but why did I start on the Pole in my race? See all 16 articles Garage 2 Load Custom Setups onto your Racecar! Where does the Simulator place my Chassis Setup files when I save them? Replays 2 Viewing Replays How to cut and save a replay Other 11 What is the difference between the Natural World and the Simulator? Keyboard Shortcuts Sim Hot-Key Combinations How do I add someone as a friend? Can I drive the sim offline? See all 11 articles Graphics Virtual Reality 3 Configuring iRacing to work with the Oculus Rift How to re-center your view in the Oculus Rift Freezing and/or Stuttering issues when using VR with iRacing 3-Screens 2 How to set up a 3 screen display using nVidia GTX graphic cards How to set up a 3 screen display using an ATI graphics card Nvidia 2 Stuttering issues with Nvidia Graphics cards Graphics card not listed when configuring my graphics in iRacing iRacing AI iRacing AI 3 How to user iRacing AI AI Rosters AI Paint Textures Customization & Car Painting Painting 4 How do I paint my car, helmet or suit? How do I custom paint my iRacing cars? iRacing.com Custom Paint Policy Paint Textures Mod 1 Is there any content that we’re allowed to mod? Hosted/League/Tournament/Team Hosted Sessions 3 Set up your own Hosted Session! How much do hosted sessions cost? Setting up Heat races Team Racing 2 Team Driving The registration for this team is closed Tournament 2 Host Your Own Tournament How to Host and Maintain a Tournament Commercial and Tradeshow versions Commercial version 3 How to check if a license is valid and/or expired System Not In Service error on Commecial website (Admin machine) Pods are not reporting (Admin machine) Tradeshow version 3 How to check if a license is valid and/or expired Content not showing up Beta UI is launching instead of the sim Home...